Custom Field behavior when Visibility is Staff Only
Posted: Mon Jul 21, 2025 2:25 pm
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Version of script: 3.6.3
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I created a custom field called "Ticket Type" and set its visibility to staff only. I selected the type as Radio Button and added three values: Standard, Hotfix, and Enchancement. I want the Standard option to be the default when a customer opens a new ticket, but it defaults to blank. I didn't select the "Do not select a default option" option. Shouldn't the first option be selected by default if I don't select it?
Version of script: 3.6.3
Hosting company:
URL of phpinfo.php:
URL of session_test.php:
What terms did you try when SEARCHING for a solution: custom field staff only
Write your message below:
I created a custom field called "Ticket Type" and set its visibility to staff only. I selected the type as Radio Button and added three values: Standard, Hotfix, and Enchancement. I want the Standard option to be the default when a customer opens a new ticket, but it defaults to blank. I didn't select the "Do not select a default option" option. Shouldn't the first option be selected by default if I don't select it?