PHPJunkyard support forum

1: Create new ticket
2: + Add new customer
3: + Add CC
DONE


1: Edit ticket on the right top
2: Missing to "edit the email-address that is wrong > I could go to customers > But it won't ... change?
3: Missing the + add Follower when editing the ticket because I want to add a follower after it was submitted

I checked the demo. This is default behavior, but it feels like it is wrong, as if it is a bug. Am I missing a setting, maybe?

Thanks for all you do

Changes to customers must be on the "Customers" page now. When you update the email there, it is automatically updated for the ticket.

Instead of "Edit ticket", click on the customer name and click "Edit customer".

You can add Followers in the "Edit ticket" page, but make sure you have "Ticket followers" enabled in Admin panel > Settings > Help desk (followers are disabled in the demo).