PHPJunkyard support forum

Script URL:
Version of script: 0.93.1
Version of PHP: 5.1.2
Hosting company: private intranet
Have you searched THIS FORUM for your problem: Yes, did not see anything regarding "Undefined Index ~

Methods tried: I have read postings regarding server_path and have tired all the methods that I found. The server is windows 2003 with the path of D:\web\hesk

The install went without issues with D:\web\hesk as the server path.

WHen I try to post a ticket I get the following error:
Can't execute SQL: INSERT INTO `hesk_tickets` ( `id`,`trackid`,`name`,`email`,`category`,`priority`,`subject`,`message`,`dt`,`ip`,`status` ) VALUES ( '','BXTLDZE4P7','Jerry','jhartzell@ecoinc.org','1','3','test','Stuff here',NOW(),'10.18.0.19','1' )

MySQL said:
Incorrect integer value: '' for column 'id' at row 1

Thank you for your time and effort in putting this script togeher.

Jerry

Try this:
viewtopic.php?p=2519#2519

I posted the files included in the patch adn recevied the folling with accessing the index.php.

PHP Warning: include_once(../../helpdesk/inc/header.txt) [function.include-once]: failed to open stream: No such file or directory in D:\web\hesk\inc\header.inc.php on line 42 PHP Warning: include_once() [function.include]: Failed opening '../../helpdesk/inc/header.txt' for inclusion (include_path='.;C:\php5\pear') in D:\web\hesk\inc\header.inc.php on line 42 PHP Notice: Undefined index: a in D:\web\hesk\index.php on line 43 PHP Notice: Undefined index: ../helpdesk/site_url in D:\web\hesk\index.php on line 177 PHP Warning: include_once(../../helpdesk/inc/footer.txt) [function.include-once]: failed to open stream: No such file or directory in D:\web\hesk\inc\footer.inc.php on line 32 PHP Warning: include_once() [function.include]: Failed opening '../../helpdesk/inc/footer.txt' for inclusion (include_path='.;C:\php5\pear') in D:\web\hesk\inc\footer.inc.php on line 32

I then deleted the database and reinstalled using the new files and had the same error returned.

Jerry

Do you have the header.txt and footer.txt files in your Hesk folder?

Also what is your setting for debug mode in hesk_settings.inc.php? Try testing it with debug mode turned OFF.

Yes the header.txt and footer.txt files are in place. also Debus was set to '0". I changed to "1" and I reevied warning errors.
Warning: include_once(../../helpdesk/inc/header.txt) [function.include-once]: failed to open stream: No such file or directory in D:\web\hesk\inc\header.inc.php on line 42

Warning: include_once() [function.include]: Failed opening '../../helpdesk/inc/header.txt' for inclusion (include_path='.;C:\php5\pear') in D:\web\hesk\inc\header.inc.php on line 42

Warning: include_once(../../helpdesk/inc/footer.txt) [function.include-once]: failed to open stream: No such file or directory in D:\web\hesk\inc\footer.inc.php on line 32

Warning: include_once() [function.include]: Failed opening '../../helpdesk/inc/footer.txt' for inclusion (include_path='.;C:\php5\pear') in D:\web\hesk\inc\footer.inc.php on line 32

Jerry

I removed all path information in header.inc.php & footer.inc.php for both the header.txt and footer.txt and all is working fine.

Thank you for your assistance.

Jerry