No Email notification to Ticket opener and Admin!?

european · Post by **european** » Mon Aug 01, 2005 9:21 am

Script URL: Testserver
Version of script: Latest
Version of PHP:
Hosting company:
Have you searched THIS FORUM for your problem: Yes
(if not please do before posting)
If so, what terms did you try:

Write your message below:

Hello,

Everything works fine. But No email notification is done by the script...
Maybe someone has a suggestion? Thank you very much.

Regards,

European

Post by **Klemen** » Mon Aug 01, 2005 9:45 am

Hesk uses standard PHP mail() command so if sending e-mail doesn't work something is wrong with that.

Check if you have correct e-mail settings in your php.ini file (SMTP for windows and Sendmail for Linux server). If you don't have root access to the server check with your hosting company and see if they have disabled the mail() php command.

Regards

texmansru47 · Post by **texmansru47** » Fri Aug 26, 2005 8:34 pm

I've checked my server (iMail - not proud of it, but it is what was here when I got here), and there is no settings for turning php() off or on. I have checked my outlook and I don't see anything where I can check this.

Please advise.

Thanks,

Post by **Klemen** » Fri Aug 26, 2005 10:11 pm

You need root access to your server to setup PHP. You should contact your hosting company and ask if mail() command has been disabled in PHP.

texmansru47 · Post by **texmansru47** » Mon Aug 29, 2005 12:46 pm

There is no hosting company. This is all internal to my network. We use iMail and there is no call for php restrictions or mail. I will look in the server, but I doubt this is on the linux server. For iMail there is no restrictions for mail type formats.

Are you sure there are no other options?

Thanks,

texmansru47 · Post by **texmansru47** » Mon Aug 29, 2005 2:48 pm

I can send and e-mail from clicking on the ticket creator's e-amil address (shown in the ticket), but when the ticket is submitted nothing happens. When do I need to start my debug process... i.e. is the e-mail generated from the script looking for something to be processed at the server? like a mail client to submit the mail, or does it need a mail forwarder?

Just curious. Since I have no idea where to start debugging this issue.

Thanks,

Post by **Klemen** » Mon Aug 29, 2005 7:09 pm

texmansru47 wrote:I can send and e-mail from clicking on the ticket creator's e-amil address (shown in the ticket)

That is a simple mailto: link in HTML and you are sending it with your e-mail client.

You have problems with PHP mail() function, my guess is something is not configured properly (). I can't help you with that as I am not a server guy and especially have very little experience configuring Windows servers, try searching Google or ask at other tech forums why your PHP mail() function wouldn't work (don't forget to post what your server specs are).

Regards