Email piping / pop3 fetching from Office 365 to Hesk

[topmonkey]

I want to set up email piping to Hesk from Office 365 Business. I want emails to techsupport@mycompany.com to go straight to Hesk. I set this up easy before with POP fetching but 365 doesn't seem to allow this. Has anyone figured out how to do this? I have scoured the internet for an answer but drawn a blank.

Thanks in advance,
Mike.

[Klemen]

I know of several users who where able to configure Office 365 POP3 fetching, so it should work.

What version of HESK are you using (should be latest), what POP3 settings did you configure and what error(s) do you get when testing connection?

[ruffmeister]

same error as on my call

[topmonkey]

Apologies for the delayed response. I have been offline with a phone fault for a month!

I eventually managed to figure out how to set up pop3 fetching on a shared mailbox. Problem solved!

Thanks,
Mike.

[ruffmeister]

how did you fix this please?

[topmonkey]

1. Create a shared mailbox in Office 365 like this and makesure you add yourself as a member on that shared mailbox

• In Hesk go to Settings > Email then under POP3 Fetching use the following details:
  • POP3 Fetching: On
  • POP3 Port: 995
  • TLS: on
  • Keep a copy: Off
  • POP3 Username: myname@myoffice365domain.com/mysharedmailboxalias (so for Joe who is a user on Bloggco's Office 365 using a help@bloggco.com address it would be joe@bloggco.com/help)
  • POP3 Password: (your password for your personal email on office 365)

• Save Changes

Does that make sense?

[ruffmeister]

hmmm my 365 is set to 995 but i get connection refused on 995 but on port 110 i can connect but get the error i listed above,

[topmonkey]

Sorry I can't see what error you are getting. Please state what you are seeing

[ruffmeister]

Connecting to outlook.office365.com ...
S +OK The Microsoft Exchange POP3 service is ready. [QwBPADIAUABSADAAMwBDAEEAMAAwADQAMAAuAG4AYQBtAHAAcgBkADAAMwAuAHAAcgBvAGQALgBvAHUAdABsAG8AbwBrAC4AYwBvAG0A]
C USER tickets@ashbycomputers.co.uk
S -ERR Command is not valid in this state.

[topmonkey]

Is tickets@ashbycomputers.co.uk your shared mailbox?

[ruffmeister]

Sorry if i use a normal mailbox which is tickets@ i get the error as seen above,

So i created a shared mailbox for testing as well and i cnanot connect via port 995 and TLS i get

Error: 111 could not connect to the host "outlook.office365.com": Connection refused

[topmonkey]

So 'tickets' is a registered user on your Office365 for Business account?
I would advise having tickets@ as a shared mailbox - it would save you a bit of money then too!

Then use Hesk to connect to "registered365user@ashbycomputers.co.uk/tickets" using POP3 over port 995 with TLS.

[ruffmeister]

Hi there

we get 365 free of charge as developers

But any registered user get connection refused on port 995 even a shared mailbox

[topmonkey]

I'm at a loss then I'm afraid.

You should be able to use tickets@ashbycomputers.co.uk with it's password to connect.The only thing I can suggest is to double check your spelling.

Otherwise I think you may have to contact Hesk directly or try the Microsoft Community for answers.

Sorry I couldn't be more help and I hope you find a solution soon.

Mike.

[Klemen]

I don't have Office 365, but if you can give me access I will be happy to verify if it works from my server.