Outgoing message (notification)

[rheylens]

Script URL: http://www.loriers.net/alarmes/admin
Version of script: 2.6.4
Hosting company: O2Switch
URL of phpinfo.php:
URL of session_test.php:
What terms did you try when SEARCHING for a solution: Outgoing message

Write your message below:
Hello i have 2 problemes with the mail notification, here after our workflow
- Recieving e-mail into the system (pop3) from our cooling monitoring system for every alarm or notification.
- This create a ticket in Hesk (tks for the informations about correction for the subject).
- Sending a notification to all the user in the system with a eMail to SMS service (format +32XXXXXXXXX@sms.provider.net).

What are my problems :
1. The eMail to sms service is not treating the message if several emails in the to field so is it a way in Hesk to send 1 mail by user that recive notification and not 1 mail with several email in to field ?

2. Visibly the texte is not correctly managed by the Gateway, but for this i wait more information from the provider to see where is exacly the problem

Tks everyone in advance for your help

[Klemen]

1. there is no built-in way of doing this, you will need to modify the code logic inside inc/email_functions.inc.php file

2. HESK sends email in plain text with UTF-8 encoding. It doesn't get much simpler. It's up to your provider to correctly parse email, this is not something HESK does.