Disable User

[snifty]

Version of script: 2.6.5
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Is there a way to disable user (instead of deleting them)?
The reason ist if a user is leaving the company and I delete his ticket-user, all tickes get unassigned and the statistic is not valid any more...

Thanks in advance!

[alcazar]

You can try this, but dont know if code works with the actual hesk version.
-> viewtopic.php?f=14&t=4571&start=15#p21610

Also, Mikes Hesk-Mods has this function too, me believe.

[mkoch227]

Also, Mikes Hesk-Mods has this function too, me believe.

Correct, Mods for HESK has the option to disable a user. They won't be able to log in; however tickets will still be assigned to that user.

[Klemen]

Another idea would be to change the user's password and turn auto-assign tickets to off for that user.

[snifty]

Thank you for the answers!

I'll have a look at the script.

Only changing the password won't do the trick, because the completed and assigned tickets should stay at that - disabled - user (and so in the report). Furthermore it should not be possible to assign new tickets to that user (auto assign already off).

[Klemen]

I know, these are just work-arounds because this functionality is not offered by HESK.

Perhaps renaming the user to for example "[DISABLED] John Doe" will tell other users not to assign tickets to this person?

[snifty]

Hi Klemen,
Yes, this is a good Idea!
Thanks a lot!