Blank admin.php screen following installation

Tacoma · Post by **Tacoma** » Wed Jan 04, 2006 8:26 pm

Script URL: http://www.hburg.kyschools.us/technology/helpdesk
Version of script: .0931
Version of PHP: 4.3.4
Hosting company: SELF
Have you searched THIS FORUM for your problem: Yes, but none of the posts apply exactly.
(if not please do before posting)
If so, what terms did you try: I edited the config.inc.php file and made sure it was correct. I replaced a copy of the admin.php file, I re-installed all files all to no avail.

Write your message below:

I had Hesk Helpdesk software running fine. I had to wipe the server and re-build and now that I have phpmyadmin and mysql running I performed the re-install of Hesk and am getting a blank admin.php page in my browser... I checked both IE and Mozilla Firefox and still get a blank admin.php page. Any help & suggestions would be much appreciated.

Tacoma · Post by **Tacoma** » Thu Jan 05, 2006 5:03 am

I uploaded the phpinfo.php file to this location:

http://www.hburg.kyschools.us/technolog ... hpinfo.php

So, you can see current information.

I also changed the debug setting in hesk.settings.inc.php to 1

Once I did that I now get the following error message when accessing:

http://www.hburg.kyschools.us/technolog ... /admin.php

Fatal error: Call to undefined function: session_start() in /srv/www/htdocs/technology/helpdesk/inc/common.inc.php on line 263

Please advise at your convenience. Thanks you!

Post by **Klemen** » Thu Jan 05, 2006 3:23 pm

Hi,

PHP on your server was installed with disabled session support ('--disable-session'). Unfortunately Hesk wil not work without sessions supported (they are by default and most servers with PHP have sessions enabled).

You should install PHP with sessions ENABLED (see PHP manual for reference).

Regards

Post by **Klemen** » Thu Jan 05, 2006 3:27 pm

Here is what manual has to say, see under "Installation":
http://php.net/session

Tacoma · Post by **Tacoma** » Thu Jan 05, 2006 7:19 pm

I did not understand where to make this change thinking it was a configuration file issue...

However, I discovered it was a PHP installation option issue...

I went back to Suse Linux | Install software option | Searched for PHP and found that the PHP Sessions option was not installed... I installed it, re-booted the server and everything is working great now!!!

Thank you very much for your excellent help!