Possible to change default show ticket status to any?

code3 · Post by **code3** » Thu Feb 23, 2006 5:05 pm

Script URL: Internal
Version of script: 0.93.1
Version of PHP: 5.1.1
Hosting company: Internal
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First off, I would like to thank the author for a great piece of software. Easy to setup, maintain, and use. Great work!

My question involves the tickets that are displayed on the main page. I would like to have all tickets displayed as the default option, instead of just open tickets. If this is possible, does it matter who is logged in? Any help would be greatly appreciated. Thanks!

Post by **Klemen** » Thu Feb 23, 2006 6:50 pm

Changing line 39 in file /inc/print_tickets.inc.php from

Code: Select all

if (!isset($_GET['status'])) {$status=1; $sql .= " AND `status`=$status ";}

to

Code: Select all

if (!isset($_GET['status'])) {$status=2;}

should do the trick.

Regards

code3 · Post by **code3** » Thu Feb 23, 2006 7:41 pm

Worked like a charm! Thanks!

code3 · Post by **code3** » Fri Feb 24, 2006 5:00 pm

Along those same lines. Now that every ticket is displayed, can I order them by open status first. I am able to change the field in which they are ordered by, but I couldnt figure out the asc and desc. When I have it order them by status, the closed ones are at the top. I would like to reverse that by default. Thanks!