Helpdesk Update

[alibeydes]

Hello; When I perform the update operation, the helpdesk cannot be reached. I've updated it 3 times, but 3.in the same way, the helpdesk becomes inaccessible directly.

[Klemen]

What version are you updating from?

What is the exact error message you see?

[alibeydes]

Durum Kontrolü
HESK version
3.2.3 - Güncelleme Var
HESK Güncellemesini Yap
PHP Sürümü
7.4.30 (MySQLi)
MySQL Sürümü
10.3.35-MariaDB-cll-lve

The page cannot be reached.
The admin page and the helpdesk page are completely inaccessible

[Klemen]

Do you have access to server error logs? Anything inside?

What happens if you manually turn debug mode on:
- download hesk_settings.inc.php from the server
- open it in Notepad++ or some other powerful editor (not Microsoft Notepad)
- change

Code: Select all

$hesk_settings['debug_mode']=0;

to

Code: Select all

$hesk_settings['debug_mode']=1;

- save, upload and test

[alibeydes]

I don't have much information, can you help by connecting.