MFA Setup

[ITMaster]

I have a problem setting up MFA on my hesk install. When i click on profile then manage MFA it takes me to the manage_mfa.php page and i can select email or authenticator, once i do this i get HTTP ERROR 500 This page isn't working at the moment pagexxxx can't currently handle this request.

Has anyone else come across this issue?

Many Thanks

[Klemen]

Try this: https://www.hesk.com/knowledgebase/inde ... rticle=113

[ITMaster]

Hi Klemen

Thank you for your reply, i have turned on debug mode and looked in the logs and we are getting the following error.

stderr: PHP Fatal error: Uncaught exception 'Exception' with message 'There is no suitable CSPRNG installed on your system' in /var/www/clients/client0/web2/web/vendor/paragonie/random_compat/lib/random.php:214, referer: https://domainhere.com/manage_mfa.php

[Klemen]

Looks like PHP cannot find any suitable random bytes generator on your server.

What version of PHP are you using? Try updating to PHP 7+

[ITMaster]

Upgrading to php 7.4 has resolved this issue

Thank you for your help Klemen