Tickets raised by email piping don't have a due date

[yknivag]

Script URL: Private
Version of script: 3.4.1
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URL of phpinfo.php: N/A
URL of session_test.php: N/A
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When a category has a default due date, this is not applied to tickets raised via email piping, instead the ticket is given no due date.

This can be fixed by adding the following snippet of code from admin/admin_submit_ticket.php L261 to inc/pipe_functions.inc.php at L361 (just before the line $ticket = hesk_newTicket($tmpvar);

Code: Select all

if (($default_due_date_info = hesk_getCategoryDueDateInfo($tmpvar['category'])) !== null)
{
    $due_date = new DateTime('today midnight');
    $due_date->add(DateInterval::createFromDateString("+{$default_due_date_info['amount']} {$default_due_date_info['unit']}s"));
    $tmpvar['due_date'] = hesk_datepicker_format_date($due_date->getTimestamp());

    // Don't set a due date if any unexpected errors
    if ($tmpvar['due_date'] === false) {
        $tmpvar['due_date'] = '';
    }
}

This has resolved the issue for now for me, but as it will be lost with very upgrade it would be great if the fix could be incorporated officially.

Kind Regards,

Gavin.

[Klemen]

Thanks for the heads up, will be fixed in the next release.

[Klemen]

Fix included in Hesk 3.4.2

[yknivag]

Many thanks for adding the fix so quickly, much appreciated!