how to change template colors

[trinz]

I have seen some posts.
But i noticed they are very outdated..
Also the wiki/help pages on hesk

Can someone give me some updated ones please

https://www.hesk.com/knowledgebase/index.php?article=71

Also how do i remove the title so only the logo is showing?

i am using version 3.4.2

Thank you.

(I miss 2013 btw )

[Klemen]

I'm afraid 2013 is gone and is not coming back

The article you mention is valid for HESK v2 (up to 2.8.10). In Hesk 3, the design had changed.

To modify the colors, you will need to modify the style files:
https://www.hesk.com/knowledgebase/?article=33

This indeed requires some CSS knowledge. I recommend that you get help of a designer if this is not your thing.

Also, you can fully customize the look in Hesk 3 by modifying the theme files:
https://www.hesk.com/knowledgebase/?article=102

Again, this requires some HTML/CSS knowledge.

If you don't use multi-language features, perhaps the easiest way to hide the title would be to just hide the entire .cust-help .header in the theme CSS by adding display:none to it.

[Klemen]

P.s.: you can still download Hesk v2 here:
https://www.hesk.com/download-legacy.php

We don't develop it anymore with new features, but it does receive security updates if needed. 2.8.10 is the latest version of Hesk 2.

[trinz]

no that is fine. i know coding.. i just always have a hard time to find the right files for it...
i am still learning php.. i do know html and html5

thanks for your reply

[GezusK]

I'm afraid 2013 is gone and is not coming back

The article you mention is valid for HESK v2 (up to 2.8.10). In Hesk 3, the design had changed.

To modify the colors, you will need to modify the style files:
https://www.hesk.com/knowledgebase/?article=33

This indeed requires some CSS knowledge. I recommend that you get help of a designer if this is not your thing.

Also, you can fully customize the look in Hesk 3 by modifying the theme files:
https://www.hesk.com/knowledgebase/?article=102

Again, this requires some HTML/CSS knowledge.

If you don't use multi-language features, perhaps the easiest way to hide the title would be to just hide the entire .cust-help .header in the theme CSS by adding display:none to it.

I just did the update to 3.42, and my theme reverted back to the default colors, even though the theme selected is the one I created. I thought I'd try switching the theme back to default, and then back to custom, but I get a 500 error when I try to save the change.

[GezusK]

Just discovered the error was a file permissions issue, but I still can't get the theme to change....that, or the update overwrote my custom theme, checking on that now.

[Klemen]

Hesk doesn't overwrite any custom theme folders.

Make sure your custom theme is compatible with version 3.4.2; you may want to compare the files to the ones you have.

[GezusK]

I was on 3.31 previously, so the format has changed in 3.42?

I'm only trying to change colors. That's just the css files, correct?

I'm doing comparisons, and the only difference I'm seeing are the hex colors being different, which is to be expected. I'm not sure what I'm missing.

[Klemen]

Several files have been changed in 3.4.x (not the overallstructure), but yes, colors are only in the CSS files.

I'm afraid I can't give any guidance here without seeing your actual help desk and files, I have no idea what state they are in and what changes have been made.