mail issues

[mrdj1024]

Script URL:
Version of script: https://djswebserver.dynet.com/support/
Hosting company: myself
URL of phpinfo.php: n/a(but can be provided via download if needed)
URL of session_test.php: n/a(but can be provided via download if needed)
What terms did you try when SEARCHING for a solution: email

Write your message below:
hello!
i am using wampserver to host my website and the helpdesk and email (smtp,imap) works great but in order for it to work,i need to check the boxes dont check certificate,my smtp is mapped to hotmail and so is imap
both email and password and ports are correct and i get an error when i try to uncheck the boxes it only seems to work if they are enabled.
i don't have a mail server setup so thats why i use a hotmail account.
how can i get it to work properly so the emails sent out arent marked as spam/junk?
thanks!

[Klemen]

This means root SSL certificates are not correctly set up on the server.

You will need to download and use an up-to-date cacert.pem file, as explained in one of my replies here for example:
viewtopic.php?t=6060

Once you have that set up correctly, you can use https://www.mail-tester.com/ for example to test emails and look for recommendations on how to improve them:
1. open https://www.mail-tester.com/
2. use the generated email to submit a ticket
3. check the results at mail-tester

[mrdj1024]

it works perfectly thanks so much!
will this work for other apps aswell that use email features or just hesk?
either way thankyou so much!

[Klemen]

It's a server-side set up so this is not something only Hesk uses, but all PHP scripts