Include email from custom field in submit a ticket form

Helpdesk for my helpdesk software

Moderator: mkoch227

Post Reply
plc
Posts: 89
Joined: Wed Jun 20, 2012 2:09 pm

Include email from custom field in submit a ticket form

Post by plc »

I've added a custom field for a person to include another staff ie supervisor or colleague in the ticket and I would like for the function that sends the form to grab the address from that field and cc that person. Is this doable under the current system?
Klemen
Site Admin
Posts: 10142
Joined: Fri Feb 11, 2005 4:04 pm

Re: Include email from custom field in submit a ticket form

Post by Klemen »

There's no built-in way to do that.

Shouldn't be hard to add it by a PHP developer though, as custom fields are defined whenever a ticket is sent.
Klemen, creator of HESK and PHPJunkyardWas this helpful? You can buy me a drink here Image

Image You should follow me on Twitter here

Help desk software | Cloud help desk | Guestbook | Link manager | Click counter | more PHP Scripts ...

Also browse for php hosting companies, read php books, find php resources and use webmaster tools
Post Reply