OAuth Option not available

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esmith
Posts: 20
Joined: Mon Oct 17, 2016 3:29 pm

OAuth Option not available

Post by esmith »

Hesk Version: 3.4.2 Free and On-Prem not hosted.
PHP Version 7.4.30

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OAuth
OAuth tab not showing

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We are trying to switch over to user Modern Authentication but don't see the option under Hesk > Admin > Tools > OAuth Providers like what is mentioned in the hesk instructions. Any ideas on what needs to be enabled to see these settings? This is the article we are tying to go through.

https://www.hesk.com/knowledgebase/?article=110
Klemen
Site Admin
Posts: 10142
Joined: Fri Feb 11, 2005 4:04 pm

Re: OAuth Option not available

Post by Klemen »

If you don't see OAuth under your Tools, then you either:

1. are logged in with a user who doesn't have access to OAuth. Login with an administrator account.

or

2. you are not running version 3.4.2 but some older version (less than 3.4.0).
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esmith
Posts: 20
Joined: Mon Oct 17, 2016 3:29 pm

Re: OAuth Option not available

Post by esmith »

Any idea on anything else to check? I have verified I am on 3.4.2. I have made sure I am logged in as administrator and I still don't see it. I also created a new admin user and logged in with that user but it still doesn't show up. Maybe I could reinstall the 3.4.2 version or the latest one that just came out.
Klemen
Site Admin
Posts: 10142
Joined: Fri Feb 11, 2005 4:04 pm

Re: OAuth Option not available

Post by Klemen »

Can you give me admin access to your help desk (in a private message)?
Klemen, creator of HESK and PHPJunkyardWas this helpful? You can buy me a drink here Image

Image You should follow me on Twitter here

Help desk software | Cloud help desk | Guestbook | Link manager | Click counter | more PHP Scripts ...

Also browse for php hosting companies, read php books, find php resources and use webmaster tools
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