Want some modification in my Hesk Helpdesk

Helpdesk for my helpdesk software

Moderator: mkoch227

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ithelpdesk.hsvp
Posts: 10
Joined: Sat Mar 18, 2023 6:50 am

Want some modification in my Hesk Helpdesk

Post by ithelpdesk.hsvp »

Script URL: locally hosted
Version of script: 3.4.3
Hosting company: HSVP
URL of phpinfo.php: locally hosted
URL of session_test.php:
What terms did you try when SEARCHING for a solution:

Write your message below:
1. I want to send e mail to user after ticket assigned to the team member with the owner details.
2. I also want to send the e mail to that particular team member only.

please help friends
Klemen
Site Admin
Posts: 10141
Joined: Fri Feb 11, 2005 4:04 pm

Re: Want some modification in my Hesk Helpdesk

Post by Klemen »

Here is a list of emails Hesk sends, and when:
https://www.hesk.com/knowledgebase/?article=94

Which exact email (of the above) are you trying to modify and what exact data do you want inside?

Note that you can edit email templates in Admin > Tools > Email templates.
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