Email after Replay

[ra2020sh]

Is possible to the system to send email notifications after anyone replay the ticket?or make any edit on it?
And also send an email after the case is closed

[Klemen]

Hesk does send email notifications for those actions. Here is a list of emails it sends:
https://www.hesk.com/knowledgebase/?article=94

If the emails are not arriving, the problem is on the email sending side. This is ultimately the job of your mail server; Hesk just queues it.

Here are some articles that might be useful:
https://www.hesk.com/knowledgebase/?article=25
https://www.hesk.com/knowledgebase/?article=99