disable auto reply when creat a new ticket

[usebruno]

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Hello, how can i disable all reply to the user that send a email to the imap email?
Thanks,
Bruno

[Klemen]

Admin panel > Settings > Email tab > Notify customers when: uncheck "A new support ticket is submitted"

[Clarar]

Hello everyone
Disabling the auto-reply when creating a new ticket can enhance user experience by preventing redundant notifications and ensuring meaningful follow-up communication is initiated by support staff.GB whatsapp Apk