Sound alert notification when new tickets

[stighy]

Good day.
It is possible to play a sound notification, when a new ticket is submitted ?
Specifically, i think in "show_tickets.php".

Thanks

[Klemen]

There is no built-in way to do that, no. I like the idea though, will consider it for future.

[shddcit]

And the ability to enable notification for each individual user, rather than "either all or none".
Or have the user turn on their own audible notifications.

[Klemen]

I agree, it should definitely be a "per user" setting.

[Klemen]

I've researched this for the next version of Hesk; the problem is modern browsers do not allow autoplay of media (sounds); there needs to be some user interaction (like clicking something), so this cannot be used to notify of new tickets in a browser.

The closest thing to this would be to have your email client play a notification when an email notifying you of a new ticket arrives.

[Rapthorne]

I'd love to see a notification option! Would be very useful for support departments like ours that aren't getting new tickets constantly