Error "Invalid E-Mail file"

[shddcit]

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Hello.
A strange error occurred today.
When submitting a request with the Russian language interface set, the error "Invalid E-Mail file" appears, while the ticket is still sent to the support service.
However, if the interface language is switched to English, the error does not occur.

[Klemen]

Where exactly does this error appear? What exactly does it say?

[shddcit]

Where exactly does this error appear? What exactly does it say?

When submitting a new ticket, after clicking the "Send ticket" button, a window appears with the error message: "Invalid email file" displayed in the top corner.
This issue occurs for both clients and administrators when submitting a new ticket.

If the "Send client email notification" checkbox is unchecked, the error also does not occur.

$hesklang['inve']='Invalid email file';

[shddcit]

Where exactly does this error appear? What exactly does it say?

When submitting a new ticket, after clicking the "Send ticket" button, a window appears with the error message: "Invalid email file" displayed in the top corner.
This issue occurs for both clients and administrators when submitting a new ticket.

If the "Send client email notification" checkbox is unchecked, the error also does not occur.

$hesklang['inve']='Invalid email file';

Everything is fine, the problem has been resolved. Somehow, the email notification file for the created request got corrupted. Re-downloading from the official website of the Russian package helped.

[Klemen]

Glad to hear that fixed the problem!