Had to change "install" file permissions to update w/out 500 error (Solved)

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unadonis
Posts: 6
Joined: Fri Mar 29, 2013 5:20 pm

Had to change "install" file permissions to update w/out 500 error (Solved)

Post by unadonis »

Script URL:
Version of script: from 2.84 to 2.810
Hosting company: Liquid Web

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Solved: I changed /install folder permission from 0775 (error) to 0755 (success) and the /install/index.php file from 0664 (error) to 0644 (success)

When following the simple instructions to update Hesk, when I went to /install it gave a 500 error message. I couldn't find any info on permissions, but changing permissions on that /install directory to 0755 and the /install/index.php file to 0644 fixed the error message and allowed the Hesk version to update.

Using Liquid Web Linux/Cloud hosting.

My issue is solved, I'm just posting this to save anyone else having the same issue some time.
Klemen
Site Admin
Posts: 10141
Joined: Fri Feb 11, 2005 4:04 pm

Re: Had to change "install" file permissions to update w/out 500 error (Solved)

Post by Klemen »

Thanks for sharing. On most servers it should work normally by default (and 0755 and 0644 are the default on most hosting companies).
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