Optimising Storage: Managing Ticket Attachments Efficiently

[adildev89]

Hi



At my company, the technical team handles large open tickets with extensive customer attachments, often big image files. Once resolved, I suspect these files aren't automatically deleted, leading to significant unnecessary storage usage in GBs. How can I optimise this process?



Kind regards


Adil

[Klemen]

No data is deleted when a ticket is marked resolved.

You can either delete old tickets or delete files manually from the "attachments" folder.

[shadedk]

Hello adildev89,

Maybe you can use what I do. I run HESK on a Linux server with jpegoptim, pngcrush, and optipng installed. I use this little script to optimize the size of image files, as they are often the ones that take up the most space:

Code: Select all

#!/bin/sh

for i in find . -name "*.png"; do pngcrush -e .png2 -rem allb -brute -reduce $i mv ${i}2 $i optipng -o7 $i done

jpegoptim --max=85 --strip-all --preserve --totals *.jpg 

After the last run (it had been a while), our attachments folder went from 169MB to 82MB. So, it is quite an improvement.

[Klemen]

Thanks for sharing the image optimization path, that's also an option (not for all users, of course).