Disable delete of ticket reply

[tigertron007]

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I know there is an option to disable editing of ticket replies after they have been posted. Is there an option to disable deletion of ticket replies?

[Klemen]

Deleting replies is connected to the "Delete tickets" permission.

Removing the delete tickets permission will also remove the delete replies feature.

[tigertron007]

Thank you!

[ztank]

Interesting option. Where do I find it in the GUI?
Thanks.

[Klemen]

When creating or editing a user.

On the "Permissions" tab, set "Account type:" to "Staff" and then you can limit access to Hesk features and categories.