Notification for Assigned Staff Without Sending Emails to Clients

[arsagor]

I want a notification to be shown to the assigned staff member whenever a ticket is opened. I haven't configured email notifications because I don't want clients to receive any updates via email. Is there any option for this?

If there's no way to enable notifications without email, is it possible to permanently disable client emails while allowing only staff members to receive email notifications?

HESK version: 3.5.2

[Klemen]

There is no built-in way of completely disabling customer email notifications.

You could change the first instance of this code in /inc/email_functions.inc.php

Code: Select all

    if (defined('HESK_DEMO')) {
        return true;
    }

to

Code: Select all

return true;

to disable most customer emails, but some will still work such as the "Forgot ticket ID" and customer-account related notifications.

[arsagor]

Is there any option other than email that will notify the assigned person when it opens?

[Klemen]

Admin panel > Settings > Email > Notify customers when > uncheck "A new support ticket is submitted" and save changes.