Restricting Ticket Assignment, Assigning to Multiple Staff, and Custom Ticket Filters

[arsagor]

Version of script: 3.5.2
Hosting company: On local host

• Is there an option to allow a specific staff member to assign tickets only to certain staff members while restricting assignments to others?

• Can a ticket be assigned to multiple staff members? Alternatively, is it possible to create a group, assign specific staff members to it, and then assign tickets to the group so all group members can view them?

• In the ticket section, there are buttons like Open Tickets and Assigned to Me. Is it possible to add a custom button to filter tickets assigned to a specific staff member?

[Klemen]

• Is there an option to allow a specific staff member to assign tickets only to certain staff members while restricting assignments to others?

No, all users who have access to the ticket are listed

• Can a ticket be assigned to multiple staff members? Alternatively, is it possible to create a group, assign specific staff members to it, and then assign tickets to the group so all group members can view them?

This is coming in version 3.6.0. When? In the next months

• In the ticket section, there are buttons like Open Tickets and Assigned to Me. Is it possible to add a custom button to filter tickets assigned to a specific staff member?

There is no such option. You can use the "Find a ticket" form at the bottom of the tickets page to find tickets assigned to a specific person.

[arsagor]

Thank you for the quick reply! I'm eagerly waiting for version 3.6.0 and hope to see some great new features.

In the future, I would love to see a feature where a staff member can assign tickets only to specific staff members.