when updating time on a ticket i get No valid user ID

[arcadeshopper]

Script URL:
Version of script: 3.6.1
Hosting company: lizardhill
URL of phpinfo.php:
URL of session_test.php:
What terms did you try when SEARCHING for a solution: No valid user ID

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when i try to edit a ticket's time spent it gives me that error when saving

8.3.21 (MySQLi)

[Klemen]

The "No valid user ID" error message is not used in any of the admin tickets pages so the error doesn't make sense.

Does the new time get saved?

Are you using original, unmodified Hesk files?

If yes, it could be a server-side caching issue. Turn off all server-side caching for Hesk (you may need to ask your hosting company to do that).

[arcadeshopper]

new time does not save

will see about caching

this worked on prev version just did an upgrade last week

[Klemen]

The thing is the "No valid user ID" is used nowhere in those actions at all (plus saving time didn't change), so it is probably cached somewhere.

[arcadeshopper]

to confirm haven't modified anything just installed from my hosting co's installer

does it on different tickets as well

[Klemen]

Like said, the only thing that even remotely makes sense for this error is server-side caching. Ask your host to turn any server-side caching off for your help desk.

[arcadeshopper]

we aren’t running any sort of server side caching

[Klemen]

If you are able to share access to your server in private) I can have a look, but honestly, I don't see any other reason why this would happen.

[arcadeshopper]

for anyone else having this issue.. creating a second account makes this go away.. delete that second account the error returns.. so definitely a issue with only having one account

[Klemen]

No issues here with only one account, works as expected.