install.php page blank when I try to go to it.

[Transporter]

Script URL: http://sunkissradio.com/hesk
Version of script: 0.93 from July 5, 2005 (patch 0.93.1)
Hosting company: http://www.1and1.com
URL of phpinfo.php: http://sunkissradio.com/hesk/phpinfo.php
URL of session_test.php: http://sunkissradio.com/hesk/session_test.php
What terms did you try when SEARCHING for a solution:

Ive searched your forums and could not find a relevant post from the post listings.

And I've searched google for any relevant material to my question and come to have found no answer.

Write your message below:

I have installed your PHP Help Desk software and ive tried uploading in Binary and ASCII Mode. When I go to view the install.php page, it draws a blank. http://sunkissradio.com/hesk/install.php is where the file is located at.

This is the first time that I am trying to use something with MY SQL server as well. I have all my information for the MY SQL server, Host name, database name, username and password etc..

Ive followed the Read Me to the part where I have to test the install.php and ensure that there is a connection with the MY SQL server but the page is blank.



I get these errors in debug mode:

Warning: main(inc/common.inc.php) [function.main]: failed to open stream: No such file or directory in /homepages/13/d170284068/htdocs/sites/radio/hesk/install.php on line 36

Fatal error: main() [function.require]: Failed opening required 'inc/common.inc.php' (include_path='.:/usr/local/lib/php') in /homepages/13/d170284068/htdocs/sites/radio/hesk/install.php on line 36


Do I have to import anything into my MY SQL Database?

Thank you for your time.
Sincerely,
Marc Duguay

[Transporter]

I have opened the Install.php file and looked on line 36.

It showed that I needed to created a directory with the name "inc" and put the file "common.inc.php" which ive done so, and now the install.php works.

Thank you I've answered my own question. Hope this becomes usefull to others.

[Klemen]

I suggest you extract the Hesk win zip file again and make sure you have "Use folder names" checked. The thing is there are more than just one file inside inc folder and there are two more folders. You need to upload all files to the correct folders. They've been zipped correctly, just make sure you unzip them correctly as well (with the Use folder names so files end up in correct folders).

[Transporter]

Right, thats what the main issue was, that Winzip did not extract to folders at all.

So I went ahead and extracted with winRAR and all was fine.