Admin, heres a question for you

power · Post by **power** » Wed Apr 25, 2007 5:44 am

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what if you have 100 diffrent users and they are answearing customers emails. wouldnt they answear tickets that are already getting answared by another user ??

meaning....while user is replaying on a ticket, what happenes when another user opens it and they both end up replaying to the ticket at the same time....

can you make it that a user CAN NOT answear/open that ticket while its being answared by another user......???

Post by **Klemen** » Wed Apr 25, 2007 11:01 am

That's a bit tricky, you could for example maintain a "current viewed tickets" log file but it would lead to many potential problems. Not something I'd consider adding or even working on at the moment.

power · Post by **power** » Wed Apr 25, 2007 2:50 pm

but i have a good point right ?

Post by **Klemen** » Wed Apr 25, 2007 6:27 pm

It could be an issue especially if you have a lot of staff, I think the big (commercial) helpdesks solve this by assigning tickets to individual staff members.