won't even load

thefreebielife · Post by **thefreebielife** » Mon Apr 16, 2007 8:46 pm

Script URL: www.thefreebielife.com/support/index.php
Version of script:
Hosting company: powweb
URL of phpinfo.php:
URL of session_test.php:
What terms did you try when SEARCHING for a solution:
loading problems
Write your message below:

no pages wont even load

i installed right cause ive used this before just cant figure out thisproblem

Post by **Klemen** » Mon Apr 16, 2007 10:48 pm

Set $hesk_settings['debug_mode'] to 1, do any errors show up? Also check inside your support folder if any error files were generated.

And upload the phpinfo.php file and link to it here. I'm guessing you could have ZLib disabled but can't say without phpinfo...

And delete the install.php file

Post by **Klemen** » Mon Apr 16, 2007 11:04 pm

Oh, and please upload this file and tell what it says:
http://www.phpjunkyard.com/extras/gzip.zip

keith runion · Post by **keith runion** » Wed Apr 25, 2007 3:14 pm

I'm having the same issue.

set error code to 1 no errors

Z is enalbed

please help

Post by **Klemen** » Wed Apr 25, 2007 6:28 pm

I don't think you have the same error, if you had you would get a "syntax error" message. Post this info and I will have a look:

Script URL:
Hosting company:
URL of phpinfo.php:
URL of session_test.php:

You will get phpinfo and session test files here:
viewtopic.php?t=138

keith runion · Post by **keith runion** » Thu Apr 26, 2007 7:14 pm

test success and test 2 true

phpinfo:

I'm running hesk on my local intranet site for staff use only so I can't give a url that you can reach. should I cut and paste this info here?

keith runion · Post by **keith runion** » Thu Apr 26, 2007 7:41 pm

(REMOVED)

Post by **Klemen** » Thu Apr 26, 2007 7:43 pm

Have you tried manually editing hesk_settings.inc.php - change $hesk_settings['debug_mode'] to 1 and see if you get any errors.

Also check your hesk folder if any error_log files have been created in either main hesk folder or inside the "install" folder - if so, open them in Notepad and see what they say inside.

phpinfo could be very useful, but it would be best if you can save results in a HTML file and upload somewhere where I can see them instead of pasting everything here.

keith runion · Post by **keith runion** » Thu Apr 26, 2007 8:00 pm

no errors when set to 1

no log files

http://www.brightoncenter.com/phpinfo.htm

Post by **Klemen** » Thu Apr 26, 2007 8:03 pm

Where exactly do you have problems? index.php doesn't load? None of the pages load? Did you manage to get through the installation?

keith runion · Post by **keith runion** » Thu Apr 26, 2007 8:07 pm

install went great everything was good DB updated I got to my admin url nothing loads just a blank screen same thing on the root index.php file

Post by **Klemen** » Thu Apr 26, 2007 8:19 pm

You did delete the install folder, didn't you?

Any chance I could get access to the intranet?

keith runion · Post by **keith runion** » Thu Apr 26, 2007 8:22 pm

yep deleted the install folder

No my boss would have my head.

do you have any suggestions of the top of your head?

I restored my backup files to v. 093 for now which works okay for now.

I will work with the v. 094 more on Friday but any help would be great.

Post by **Klemen** » Thu Apr 26, 2007 8:33 pm

Hard to say, let's see if we can narrow down the problem. Try uploading these 4 files to your hesk folder:
http://www.phpjunkyard.com/extras/test_inc.zip

Open test1.php in browser, COPY EXACTLY WHAT IT SAYS and post here. Then click the CONTINUE button. Do this until you get to file test4.php or a blank screen. Post exact results of each file here.

by the way - I will be out of the town Friday to Sunday so you might need to wait for a reply.

keith runion · Post by **keith runion** » Thu Apr 26, 2007 8:39 pm

will do thanks!!!