won't even load

[keith runion]

Test 1/4

Simple file, works fine...

CONTINUE

hit continue

blank screen nothing loads

[Klemen]

Ok, seems like the problem is the "hesk_settings.inc.php" file. Can you do this:

- download the hesk_setting file from your server
- open in Notepad
- change all passwords to *******
- if you want you may also change your domain/URL to ********
(try to edit the contents as little as possible)
- copy/paste the settings to me, you can do it in a PM if you prefer that

[keith runion]

thanks for all your help I will post on Friday and get back online on Monday to hear back from you.

thanks again!

[Klemen]

Well if you have 5 minutes more time I'd be great if you can post this today as I have time right now, if not then talk to you on Monday

[keith runion]

<?php
# Helpdesk software Hesk
# Version: 0.93b from July 5, 2005
# File name: hesk_settings.inc.php
# File last modified: July 3, 2005
# Written 23rd April 2005 by Klemen Stirn (info@phpjunkyard.com)
# http://www.PHPJunkYard.com

##############################################################################
# COPYRIGHT NOTICE #
# Copyright 2005 PHPJunkYard All Rights Reserved. #
# #
# The Hesk may be used and modified free of charge by anyone AS LONG AS #
# THIS COPYRIGHT NOTICE AND ALL THE COMMENTS REMAIN INTACT. By using this #
# code you agree to indemnify Klemen Stirn from any liability that might #
# arise from it's use. #
# #
# Selling the code for this program or any portion of it without prior #
# written consent is expressly forbidden. #
# #
# Obtain permission before redistributing this software over the Internet or #
# in any other medium. In all cases copyright and header must remain intact. #
# This Copyright is in full effect in any country that has International #
# Trade Agreements with the United States of America or with #
# the European Union. #
##############################################################################

/*** Please read the README.HTM file for more information on these settings ***/

/* Website settings */
$hesk_settings['site_title']="Information Technology Services";
$hesk_settings['site_url']="http://********/";

/* Help desk settings */
$hesk_settings['hesk_url']="http://*****/hesk";
$hesk_settings['hesk_title']="Information Technology Request System";
$hesk_settings['max_listings']="15";
$hesk_settings['language']="english";
$hesk_settings['print_font_size']="12";

/* Contacts */
$hesk_settings['support_mail']="**********.com";
$hesk_settings['webmaster_mail']="*************.com";
$hesk_settings['noreply_mail']="****************";

/* Server info */
$hesk_settings['server_path'] = "'C:\hesk093\'";


/* Database settings */
$hesk_settings['database_host'] = "localhost";
$hesk_settings['database_name'] = "****";
$hesk_settings['database_user'] = "****";
$hesk_settings['database_pass'] = "****";

#############################
# DO NOT EDIT BELOW #
#############################
if (!defined('IN_SCRIPT')) {die('Invalid attempt!');}
error_reporting(E_ALL ^ E_NOTICE);
$hesk_settings['hesk_version']='0.93';
?>

[keith runion]

I figured it out... in your instructions for the v. 094 upgrade you say to keep your v. 093 config file but you can't you must edit the v. 094 config file with your current settings then it works.

[keith runion]

Thanks for your time on this I love this product.

[Klemen]

Actually the

Code: Select all

$hesk_settings['server_path'] = "'C:\hesk093\'"; 

part was probably breaking the updated settings file. You shouldn't add an / or \ at the end of the path, just like the old readme said

Anyway, glad it works now.