Problems when I update settings

[chuckwagon]

I have been using the previous version for months and now I love the new features but I want to do a seperate install and customize it and then migrate over but still having issues - see below


Can't open file hesk_settings.inc.php for writing. Please CHMOD this file to 666 (rw-rw-rw-)

BUT im using IIS 6.0 and all my permissions are fine - EXCEPT I cannot get this ONE file to have the correct permissions.....IM not sure what Im doing wrong on this.

I even tryed to upload to a site, change the CHMOD there and download it back and that didnt work.....

Also get this error at the bottom of my page if this is any consultation:

PHP Notice: Undefined index: s_secimg_use in D:\helpdesk2\admin_settings_save.php on line 68 PHP Notice: Undefined index: s_custom_place in D:\helpdesk2\admin_settings_save.php on line 99


Thanks for any help!

[Klemen]

I have almost 0 experience with IIS, but if the script can't write to the file then it doesn't seem to have permission to do it. CHMOD doesn't work on Windows servers, you need to be able to set permissions elsewhere.

Here's a quote from an e-mail I got from beta tester:

From here I am not sure which settings worked because I was frustrated but Windows users will need to go into the NTFS file settings (Security Tab) and give the users listed at least read, write, and modify access. If I had to guess on which account, it would be the “Interactive” account but I did all of them listed…

I'm not sure which account PHP scripts run under (I found IUSR account on Google, see below), but this account needs to have Read, Write and Modify rights to the hesk_settings.inc.php file.


I just googled a little and here are two more hints I found:
1. Give IUSR account full control to the settings file
2. If your PHP is run as CGI, try running it as ISAPI


But like said, if PHP can't write to the file then it MUST be a permissions problem, it's not something a different PHP code can solve.

If everything else fails there you can still try to manually edit settings inside the file. Not that fancy, but an option nevertheless.

Oh, and the PHP notice should be gone if you have Debug mode set to off and is normal.

[Klemen]

Did some more reading, seems like there's a bug with Windows/PHP that can return file setting as writable when in fact it's read-only. Upload this file to the hesk folder, open in your browser and see what it says:
http://www.phpjunkyard.com/extras/windows_writable.zip

[chuckwagon]

For some reason within IIS6, PHP and MYSql when you turn Debugging ON, the messages go away - weird that the opposite happens - fixed that...

PERMISSIONS:

IN IIS6, it inherits its permissions from windows file system, I had to give my users: WEBMAIL\Users write and modify access - This wasnt the case with your previous version BUT you didnt have the settings file to write to within the admin panel which is nice....

Took me a while but I figured it out.

Thanks for responding

[chuckwagon]

Ran the file - This is what it says

Settings file IS writable

[chuckwagon]

How do you install GD Library so I can get the SecIMG working?
IIS6, PHP 4.4.6

[Klemen]

http://www.google.com/search?hl=en&q=PH ... GD+library

[Klemen]

So it works now?

[chuckwagon]

Now it works perfectly!!!!

What a day!