Security image not showing on Submit Ticket Page

jjwichter · Post by **jjwichter** » Sat May 19, 2007 2:42 pm

Script URL: http://www.jandjdesignsinc.net/members/ ... /index.php
Version of script:0.94
Hosting company: http://www.jandjdesignsinc.net

Write your message below:
The Security image on the submit ticket screen is not showing up. What is happing?

Here are the settings:

/* Help desk settings */
$hesk_settings['hesk_url']='http://www.jandjdesignsinc.net/members/helpdesk';
$hesk_settings['hesk_title']='Help Desk';
$hesk_settings['server_path']='members/helpdesk';
$hesk_settings['language']='english';
$hesk_settings['max_listings']=15;
$hesk_settings['print_font_size']=12;
$hesk_settings['debug_mode']=0;
$hesk_settings['secimg_use']=1;
$hesk_settings['secimg_sum']='H29PEW9SQR';

Post by **Klemen** » Sat May 19, 2007 3:57 pm

Have you tried what the README file says?

From what I can see your server doesn't have the required GD library installed, contact your host and ask them to install GD library for PHP.

jjwichter · Post by **jjwichter** » Sat May 19, 2007 4:38 pm

C:\php4\php\extensions\php_gd2.dll so have it why is it not working?

Post by **Klemen** » Sat May 19, 2007 4:47 pm

Have you enabled this extension in php.ini? How about posting the phpinfo file?

You obviously have problems with GD library, your gd_test ins't working:
http://www.jandjdesignsinc.net/members/ ... d_test.php

A working GD prints out this:
http://www.phpjunkyard.com/hesk/gd_test.php

jjwichter · Post by **jjwichter** » Sat May 19, 2007 5:50 pm

DELETED

Post by **Klemen** » Sat May 19, 2007 6:00 pm

Please don't post the entire php.ini here. This forum is not for support about PHP installation and configuration.

That said, you don't have php_gd2.dll enabled, in php.ini remove the ; before extension=php_gd2.dll and restart the server.

jjwichter · Post by **jjwichter** » Sat May 19, 2007 6:16 pm

Still does not work. Their is C:\php-4.4.7\extensions\php_gd2.dll

I restarted the computer after taking the ; off the line.

Post by **Klemen** » Sat May 19, 2007 6:22 pm

Again, this is NOT a forum for help with PHP setup. I can help with problems with my scripts, but I can't guide you through PHP configuration.

How about searching Google? I found this after 10 seconds:
http://www.jpowered.com/php-scripts/php-gd.htm#windows

According to
http://www.jandjdesignsinc.net/members/ ... d_test.php
your extension_dir is probably not set correctly.

jjwichter · Post by **jjwichter** » Sat May 19, 2007 6:37 pm

I had to add to the code this for the GD to work.
extension_dir = "C:/php-4.4.7/extensions/"

Works fine now!

Thanks again.