User no reopen a ticket

Helpdesk for my helpdesk software

Moderator: mkoch227

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Outpack
Posts: 23
Joined: Sat Jun 02, 2007 1:34 am

User no reopen a ticket

Post by Outpack »

What can I do?
A closed ticket should not be able to be opened by the user again.
Is this possible? Thanks in advance.
Edit: No answer? :cry:
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3cwired_com
Posts: 20
Joined: Wed Jul 04, 2007 9:49 am

Post by 3cwired_com »

just remove the ability for them to open it period, and that will solve the problem. :D
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tsjaar
Posts: 14
Joined: Wed May 23, 2007 7:33 am

Post by tsjaar »

Just use the search option....

viewtopic.php?t=1408
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