Blank Page After I input SQL Info

[blackops]

I keep getting a blank page after I enter my sql info. Connection to the SQL server is fine. Did session test, that passed. I did get this error in my apache logs though. Have no idea what it means, also got an error saying the .js file wasnt in the install folder.

[Mon Apr 7 02:44:42 2008] [error] PHP Warning: require_once(inc/header.inc.php) [<a href='function.require-once'>function.require-once</a>]: failed to open stream: No such file or directory in /usr/local/www/data-dist/intts/production/inc/common.inc.php on line 356
[Mon Apr 7 02:44:42 2008] [error] PHP Fatal error: require_once() [<a href='function.require'>function.require</a>]: Failed opening required 'inc/header.inc.php' (include_path='.:') in /usr/local/www/data-dist/intts/production/inc/common.inc.php on line 356

Have any ideas?

[Klemen]

Are you trying to enter MySQL user "root" without a password? If yes, try this (I don't recommend using root user though):
viewtopic.php?t=1816&highlight=root

[blackops]

Nope, I just have a standard user name and password i created within mysql. Hesk even has its own database on the server. It's really weird what could be causing this error?

[Klemen]

Try with this install.php file (upload it to your "install" folder over the original one):
http://www.phpjunkyard.com/extras/install_noe.zip

Any luck?

[blackops]

Not yet, Now I actually get the error displayed as a page.


Warning: require_once(inc/header.inc.php) [function.require-once]: failed to open stream: No such file or directory in /usr/local/www/data-dist/intts/production/inc/common.inc.php on line 356

Fatal error: require_once() [function.require]: Failed opening required 'inc/header.inc.php' (include_path='.:/usr/local/include/php/main') in /usr/local/www/data-dist/intts/production/inc/common.inc.php on line 356

Still doesn't seem to want to go past step 4.

[Klemen]

First try renaming install folder to something else and see if you can login to admin panel using default password admin (just in case tables DID install).

If that doesn't work rename the folder back to install, upload this file and see what it says:
http://www.phpjunkyard.com/extras/install_noe2.zip

[blackops]

Hey,

I tried all your suggestions and go this new error after installing that new install file.

Couldn't execute SQL: CREATE TABLE `hesk_attachments` ( `att_id` mediumint(8) unsigned NOT NULL auto_increment, `ticket_id` varchar(10) NOT NULL default '', `saved_name` varchar(255) NOT NULL default '', `real_name` varchar(255) NOT NULL default '', `size` int(10) unsigned NOT NULL default '0', PRIMARY KEY (`att_id`), KEY `ticket_id` (`ticket_id`) ) ENGINE=MyISAM. Please make sure you delete any old installations of Hesk before installing this version!

I checked my databases and no tables where even created, this is really weird.

[Klemen]

Try logging into your admin panel, does it work?

If not, can you try manually executing this code in your database (for example using phpMyAdmin) and see if you get any errors:

Code: Select all

CREATE TABLE `hesk_attachments` (
  `att_id` mediumint(8) unsigned NOT NULL auto_increment,
  `ticket_id` varchar(10) NOT NULL default '',
  `saved_name` varchar(255) NOT NULL default '',
  `real_name` varchar(255) NOT NULL default '',
  `size` int(10) unsigned NOT NULL default '0',
  PRIMARY KEY  (`att_id`),
  KEY `ticket_id` (`ticket_id`)
) ENGINE=MyISAM

[r.meulendijks]

Look in your PHP.INI where the extension_path normaly is ./

this must be the path to your ext folder in the PHP installation

default : C:\Program Files\PHP\ext


restart IIS after changing this