Blank Screen on install

[stevan]

Script URL: www.cruisevacationcenter.net/hesk
Version of script: Just downloaded
Version of PHP:
Hosting company: Tengun Networks
Have you searched THIS FORUM for your problem: yes
(if not please do before posting)
If so, what terms did you try: blank screen

Write your message below:

When i try to install i get blank page

Thxs Steve

[Klemen]

You haven't really read any old messages, have you? There has been a lot of talking about this issue here, see the topics below your topic...

For start you can upload this file to your server and post the link here:
http://www.phpjunkyard.com/extras/phpinfo.zip

Also in hesk_settings.inc.php change $hesk_settings['debug_mode']="0"; to
$hesk_settings['debug_mode']="1";

Then read topics:
viewtopic.php?t=624&start=30
viewtopic.php?t=303

[stevan]

I uploaded that file http://www.phpjunkyard.com/extras/phpinfo.zip

Solve the problem

Then this showed up

Can't execute SQL: SELECT * FROM `hesk_users`

MySQL said:
Table 'cvncrui_help.hesk_users' doesn't exist

I did search and found one item related to that error message but he was not using unix BUT neither do I the server has FreeBSD on it Can that be the problem

[Klemen]

Hello,

1. Sorry if that wasn't obvious, but you must upload the phpinfo.php file inside the .zip file, not the phpinfo.zip one

2. Have you installed database tables using the install.php script (are you sure? Try again if not)? Was the database test successful in install.php? If the answer is "YES" to both here, check your database settings in hesk_settings.inc.php file

Regards

[stevan]

I unzip it first before I uploaded it . I just copied from what you sent me

The reason why it would not connect was I installed it first and got the blank screen and then you told me to upload the file BUT i forgot to delete the database and reinstall again fresh .

I am not that good at php errors yet BUT had that happen before and I keep notes


THXS VERY MUCH


STEVE

[Klemen]

Hi,

Well does it work now or not

Regards

[stevan]

Yes it does


THXS AGAIN STEVE