Hesk 3.x Install, 500 errors and other questions...

[RommieMoody]

Junksters:

I spun up a new Hesk site. DB created with no problem, submit ticket or any admin actions generate standard 500 error message. My hosting provider insured me MySQL, PHP, etc. was current. Not true.

My school year just started and I'm dead in the water. I need immediate help. I no my SQL data is still good. But I need to be up and running. I think it's a file and folder permissions settings, but I can't find the info for the folder settings for Hesk.

I get the 500 error no matter what domain I install hesk on.

Please help.

-Rommie

[Klemen]

500 is a generic server error that doesn't tell us much.

Do you have access to the server error logs? Maybe in your hosting control panel?

What happens if you manually turn debug mode on:
- download hesk_settings.inc.php from the server
- open it in Notepad++ or some other powerful editor (not Microsoft Notepad)
- change

Code: Select all

$hesk_settings['debug_mode']=0;

to

Code: Select all

$hesk_settings['debug_mode']=1;

- save, upload and test

[RommieMoody]

Script URL: https://lqx-rmx.com/v3/HelpDesk/
Version of script: 7.4.10
Hosting company: iPower.com
URL of phpinfo.php: https://lqx-rmx.com/phpinfo.php
URL of session_test.php: https://lqx-rmx.com/session_test.php
What terms did you try when SEARCHING for a solution: Hesk default file permissions, current PHP and MySQL versions, minimum cache required.

Write your message below:

I spun up a new Hesk site. DB created with no problem, submit ticket or any admin actions generate standard 500 error message. My hosting provider insured me MySQL, PHP, etc. was current. Not true.

My school year just started and I'm dead in the water. I need immediate help. I no my SQL data is still good. But I need to be up and running. I think it's a file and folder permissions settings, but I can't find the info for the folder settings for Hesk.

I get the 500 error no matter what domain I install Hesk on.

Please help, thanks.

-Rommie

[RommieMoody]

Klemen, Thanks for the response my friend, doing it now...

[RommieMoody]

Same standard 500 error

[RommieMoody]

Yes, the 500 error is very generic. Upon submitting a ticket the error occurs. And admin actions, same. Although I can delete tickets with no problems.

This issue got to be at the hosting level. I've been using Hesk over 10+ years. Solid code. Hesk just works.


-Rommie



Script URL: https://lqx-rmx.com/v3/HelpDesk/
Version of script: 7.4.10
Hosting company: iPower.com
URL of phpinfo.php: https://lqx-rmx.com/phpinfo.php
URL of session_test.php: https://lqx-rmx.com/session_test.php
What terms did you try when SEARCHING for a solution: Hesk default file permissions, current PHP and MySQL versions, minimum cache required.

[Klemen]

I did a few tests and it appears the error occurs when Hesk tries to send emails.

Perhaps the host is blocking the PHP mail function or something?

Try this:

1. create a new email account, i.e. hesk@example.com
2. go to Admin > Settings > Email and select that you wish to send emails using an SMTP server
3. enter your details and test the connection; these settings work for Gmail; yours should be similar
4. make sure the "From" email is also set to hesk@example.com
5. save and test

Any luck?

[RommieMoody]

One moment...

[RommieMoody]

Man, you the Big Ticket. Worked perfectly. Can I co m out of debug mode?

Once I get everything functioning, I'll circle back.

You the BOMB.


-Rommie

[Klemen]

Glad to hear that worked.

You can turn the debug mode off in Admin > Settings > Help desk