Undo Merge whole list

Helpdesk for my helpdesk software

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plc
Posts: 89
Joined: Wed Jun 20, 2012 2:09 pm

Undo Merge whole list

Post by plc »

I just mistakenly merged my entire ticket list. Aside from a restore is there any way to undo this?
Klemen
Site Admin
Posts: 10142
Joined: Fri Feb 11, 2005 4:04 pm

Re: Undo Merge whole list

Post by Klemen »

Unfortunately, no, there is no way to unmerge all the tickets as a lot of underlying data is deleted when merging.
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plc
Posts: 89
Joined: Wed Jun 20, 2012 2:09 pm

Re: Undo Merge whole list

Post by plc »

Okay no problem.

I'm confused about something and this may totally be host related but I restored the backup from midnight on both the site files and the database. Cleared my cookies and site data and I still only see a single ticket.
plc
Posts: 89
Joined: Wed Jun 20, 2012 2:09 pm

Re: Undo Merge whole list

Post by plc »

Turned out to be a cPanel thing. Once restored manually everything was as expected.
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