Ticket not create from email (O365 IMAP)

[hanami001]

Hi,

I used IMAP fetching (O365) to create a ticket but when I received new email from customer, the ticket does not create on Hesk.

For solved this problem, I manually run by the URL by the manual: https://example.com/hesk/inc/mail/hesk_ ... =XXXXXXXXX

I want Hesk to automatically create a ticket when I received the email.

[Klemen]

To automatically create tickets, you must set up a cron job (scheduled task) on your server to run that script every 5 minutes.

This cannot be done from within Hesk; it needs to be set up on the server.

I don't know what server software you use, so try searching Google on how to set up a cron job (Linux) or scheduled task (Windows) on your server.

[hanami001]

Hi Klemen,

Solved as per your advise. Thank you so much.