Please delete

Helpdesk for my helpdesk software

Moderator: mkoch227

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mashin
Posts: 1
Joined: Fri Sep 25, 2020 3:53 pm

Please delete

Post by mashin »

Didn't find a solution yet but I guess is not HESK-related.
Sorry for the inconvenience.
Last edited by mashin on Tue Mar 21, 2023 8:52 am, edited 1 time in total.
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Klemen
Site Admin
Posts: 10142
Joined: Fri Feb 11, 2005 4:04 pm

Re: Ticket URL does not load ticket info

Post by Klemen »

This looks like a PHP sessions problem.

Upload the phpinfo and session test files to your server, then link to them here:
viewtopic.php?f=13&t=138
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Klemen
Site Admin
Posts: 10142
Joined: Fri Feb 11, 2005 4:04 pm

Re: Please delete

Post by Klemen »

I did read your response before you deleted it so I just wanted to add:

This should normally work in all browsers when everything is set up correctly.

Does the same thing happen if you use the original English language files in Hesk?

Another thing to check is also HTTP vs HTTPS; redirecting an HTTP link to HTTPS may lose session data. Make sure you have HTTPS set in your Admin > Settings > General > Help desk URL and any new links will be generated in HTTPS.
Klemen, creator of HESK and PHPJunkyardWas this helpful? You can buy me a drink here Image

Image You should follow me on Twitter here

Help desk software | Cloud help desk | Guestbook | Link manager | Click counter | more PHP Scripts ...

Also browse for php hosting companies, read php books, find php resources and use webmaster tools
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