Custom Fields

Helpdesk for my helpdesk software

Moderator: mkoch227

Post Reply
Steve-a03
Posts: 1
Joined: Thu Jul 13, 2023 7:32 am

Custom Fields

Post by Steve-a03 »

Script URL: edit_post.php
Version of script: 3.4.2

Write your message below:

Hi, We have tickets that move through each of the categories as they are being actioned.
We have custom fields for each of the categories to add additional information along the way.

The issue is when edit_post.php is used it updates custom fields assigned to that category but wipes all the other custom field data.

Is there a way to have it update only custom fields for that assigned category, or would we have to have all the custom fields selected for each category?
Klemen
Site Admin
Posts: 10139
Joined: Fri Feb 11, 2005 4:04 pm

Re: Custom Fields

Post by Klemen »

That's a good question. No data should be deleted when changing categories.

We'll change the logic to keep the data and display a custom field in the ticket if it has any data, even if it is not tied to that particular category.
Klemen, creator of HESK and PHPJunkyardWas this helpful? You can buy me a drink here Image

Image You should follow me on Twitter here

Help desk software | Cloud help desk | Guestbook | Link manager | Click counter | more PHP Scripts ...

Also browse for php hosting companies, read php books, find php resources and use webmaster tools
Post Reply