Do not open attachments

Helpdesk for my helpdesk software

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hverapo
Posts: 1
Joined: Tue Oct 24, 2023 3:19 pm

Do not open attachments

Post by hverapo »

"Good morning, can you help me? I am experiencing an issue while trying to download the attached files. When I download these files from the HESK URL, they are saved on my PC, but when I attempt to open them, I receive an error indicating that the format is incompatible or that the file is damaged. However, if I access the server folder located at C:\xampp\htdocs\hesk\attachments, the files open correctly. The file extensions appear to be in order: . gif, .jpg, .png, .tga, .zip, .rar, .tar, .gz, .doc, .docx, .txt, .rtf, .csv, .xls, .xlsx, .pdf."
Klemen
Site Admin
Posts: 10139
Joined: Fri Feb 11, 2005 4:04 pm

Re: Do not open attachments

Post by Klemen »

Most likely this issue:
viewtopic.php?t=7015
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