full multilanguage support

[unreal]

Hi. I'm new here. Sorry if do something wrong.
My version of script latest (3.4.3).
I bought a license but didn't had time to check all the features and now I see - multilanguage support is not fully completed. This is not the one important thing for me, but, it's most important.

Could you please suggest any solution to make it full or may be I can find here a developer who can help me to complete it?
1. Need multilanguage categories and knowledgebase.
2. Customer must receive reply in his language not default language.
Didn't find it here: https://hesk.uservoice.com/forums/69851-general

I'm ready to work with these features development personally. If somebody could help please let me know.
I'm a PHP developer too. I almost sure there is just a need to create a field in database to link an category to language, and etc.. But I always think about efficiency. I'm sure it will take less time for app developer to make changes but me. You know the logic, script methods and variables.

[Klemen]

Unfortunately, there is currently no way to make categories or knowledgebase multilingual.

What I suggest is:
- for the knowledgebase, make a top-level category for each language, then articles in each language below that top-level category
- for categories, start each category with the language, for example:
English - Category 1
English - Category 2
English - Category 3
Spanish - Category 1
Spanish - Category 2
Spanish - Category 3

I know these are all work-around, but we are currently working on other substantial back-end changes so I don't see this implemented quickly in Hesk.

As for emails, this should already work correctly if you have multiple languages enabled; customers should receive emails in the language they used to submit the ticket. When testing, make sure you test the customer side in a different browser (or computer) to make sure your language settings do not overwrite customer's.

[unreal]

Thank you for the fast reply, Klemen.
Got it.
And, of course, thank you for cool helpdesk!

One more question.
Do you plan to make queues in Hesk? (few e-mails in Hesk to receive tickets and place in certain category automatically)