Admin mail notification not being received

[Dan1]

Hi,

I have just installed Hesk and all working perfectly aside from one thing - I am not receiving an email notification when a new support ticket is raised. When I tested, the customer receives the email successfully, but I don't?

I have notifications turned on in my profile.

Also, I have tried both auto assign tickets on and off - but no luck either way.

Any ideas?

[Klemen]

If the customer receives the email but you don't, perhaps the notifications end up in your spam folder.

When testing, make sure you submit tickets through the customer (public) side; if you submit a ticket from the admin side, you will not be notified because you already know a new ticket has been submitted.

You've probably seen this, but just for reference, an article explaining when Hesk sends emails and to whom:
https://www.hesk.com/knowledgebase/?article=94