Ticket is not listed in MyTicket List

Helpdesk for my helpdesk software

Moderator: mkoch227

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venkat
Posts: 7
Joined: Wed Nov 20, 2024 10:46 am

Ticket is not listed in MyTicket List

Post by venkat »

I'm logged in as "Hari" and submitted a ticket. Now am logged in as admin and view this ticket, and am assigning this ticket to "Venkat". Venkat has received ticket assigned mail. But when I logged in as "Venkat" the assigned ticket is not shown in the my ticket list. It is still listing in "Hari" ticket list.
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Klemen
Site Admin
Posts: 10139
Joined: Fri Feb 11, 2005 4:04 pm

Re: Ticket is not listed in MyTicket List

Post by Klemen »

Can you give me admin access to your help desk (in a private message) to have a look?
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venkat
Posts: 7
Joined: Wed Nov 20, 2024 10:46 am

Re: Ticket is not listed in MyTicket List

Post by venkat »

Yes I have sent login credential's in private message
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