How can I set that all new support requests come up automatically?

[Ildar Yumatov]

How can I set that all new support requests come up automatically, that I look at the tickets as if I look at email, at the moment I have to click on sent every time?

[Klemen]

I replied to your email with details.

For reference and others reading this, here is an example of how you can modify the default ticket view:
https://x.com/HESKdotCOM/status/1605555312102019072