How to format emails to be transformed in ticket

[Orazio]

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Hi, a simple question:
is there a specific way to format the email a client must send to system in order to be fetched and transformed in ticket? A sort of mail template?
Thank you
Orazio

[Klemen]

No, Hesk will get:
- customer name and email address from email header
- ticket message and attachments from email body

You need to decide which email to ticket process works best for you:
https://www.hesk.com/knowledgebase/?article=48

Then, follow the instructions for setting up that process precisely (links in above article).

In Hesk Cloud, we usually recommend IMAP fetching.