Enablig IMAP AFTER hesk installation

[Orazio]

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Hi, I wish to setup IMAP protocol for emails fetching. Since IMAP is by default disabled in php I allowed the relative extension. In phpinfo() I see IMAP enabled, but when I reload the hesk administration panel the IMAP is still not available. Any advice about that?
Regards
Orazio

[Klemen]

There is nothing in Hesk that needs to be done.

Hesk checks if the "imap_open" PHP function exists. If it does, IMAP is enabled. If it doesn't exist, IMAP isn't available.

If you are 101% sure your IMAP is enabled, maybe you have Hesk output cached on the server-side; turn off any server-side caching for Hesk and try again.

P.s.: you can save this as "test.php" and run it on your server to check if imap is available:

Code: Select all

<?php
if (function_exists('imap_open')) {
    echo "IMAP enabled";
} else {
    echo "IMAP not available";
}

[Orazio]

Hi,
I did run "test.php" and it says "IMAP enabled", but hesk still says that IMAP support is not present.
I also got rid of any cache element related to site...

[Klemen]

Hesk uses the exact same check so something must be cached somewhere.

[Orazio]

Ok, will check it.
Regards
Orazio

[Orazio]

The only solution which worked has been remove hesk and install it again.
At that point the script recognize imap support in php and allows the relative settings.

Regards
Orazio

[Klemen]

Glad to hear that worked for you. It shows the problem was cached files server-side because nothing has changed in the code when you installed the new copy of Hesk.