Disconnect every day

Helpdesk for my helpdesk software

Moderator: mkoch227

Post Reply
Steph
Posts: 26
Joined: Tue Feb 14, 2023 10:55 pm

Disconnect every day

Post by Steph »

Hello,

First of all, I'm using version 3.5.3.

It worked at first, but without really knowing how long it's been, the automatic login has stopped working. I have to log in again every day, and with MFA, it's tedious every time, even though I'm using the same computer and browser on my private network.

I've enabled multi-factor authentication, the cookie settings are set to lax, the SSL box is checked, HTTPS is working, and the secure zone duration is set to 30 days.

What could still be causing the problem?
Klemen
Site Admin
Posts: 10139
Joined: Fri Feb 11, 2005 4:04 pm

Re: Disconnect every day

Post by Klemen »

It's hard to say, but nothing changed in the code, so the change is either on the server or on your computer.

I'd say either cookies are not stored correctly, or something is breaking sessions (this would cause other problems too).

If you can create a username for me and share access (in a private message) I can have a look if it works well for me.
Klemen, creator of HESK and PHPJunkyardWas this helpful? You can buy me a drink here Image

Image You should follow me on Twitter here

Help desk software | Cloud help desk | Guestbook | Link manager | Click counter | more PHP Scripts ...

Also browse for php hosting companies, read php books, find php resources and use webmaster tools
Steph
Posts: 26
Joined: Tue Feb 14, 2023 10:55 pm

Re: Disconnect every day

Post by Steph »

Hello,

I finally deleted all browser cookies (I had the same issue with Firefox and Chrome), then I logged back in, and it seems to be working. I still have the same issue on my smartphone, but it's not too serious.

Thanks for the tip.
Post Reply