Hello,
I have a problem. I want to install a fresh version of Hesk 3.6.3 on a Strato web hosting platform. But when I go to the install directory, I get the error message: Error
Can't start a new session! Please notify the webmaster at support@example.com
WARNING
Debug mode is enabled. Make sure you disable debug mode in the settings once HESK is installed and working properly.
But now I can't even install it. And I have no idea how to get around this.
Error problem hesk 3.6.3
Moderator: mkoch227
Re: Error problem hesk 3.6.3
This means your web host has problems with PHP sessions (it's not a Hesk-specific problem).
See here for an additional test:
https://www.hesk.com/knowledgebase/?article=23
You will need to contact your host to fix your PHP sessions.
See here for an additional test:
https://www.hesk.com/knowledgebase/?article=23
You will need to contact your host to fix your PHP sessions.
Klemen, creator of HESK and PHPJunkyardWas this helpful? You can buy me a drink here 
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You should follow me on Twitter hereHelp desk software | Cloud help desk | Guestbook | Link manager | Click counter | more PHP Scripts ...
Also browse for php hosting companies, read php books, find php resources and use webmaster tools